Q: How can I view the status of my order?
A: You will get an order confirmation email as well as a order shipment with tracking confirmation in approx. 1-3 business days from the date you first placed your order.

Q: What are your shipping costs?
A: Shipping is $9.99 for all orders. Alaska, Hawaii, International Shipping are actual cost shipping rate via UPS, USPS, or Fed EX..

Q : What payment methods is accepted?
A: We accept Visa, MasterCard, and Paypal.

Q : How much is sales tax? And why are sales taxes only applies in certain states?
A: 8.25% sales tax must be applied to any order that is being shipped to California.

Q : Who do you use for shipping?
A: We ship via UPS, Fed Ex and United States Postal Service.

Q :Does Caliber Hobby ship to P.O. Boxes, Military, Canada and International Destinations?
A: At this time, Caliber Hobby, Inc. does not ship to P.O. Boxes.

Q : How long does it take to receive the item after ordered?
A: You should receive your items within 7-10 days, depending on your location.

Q : What do I do if I received a wrong item?
A: Please contact our Customer Service at sales@caliberhobby.com.

Q :What do I do if the item was damaged/broken/missing parts?
A: Please contact our Customer Service at sales@caliberhobby.com.

Q : What do I do if accidentally ordered the wrong item?
A: Please contact our Customer Service at sales@caliberhobby.com.